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Every box of Those Chocolates starts with a passion for creating unforgettable desserts. From beautifully painted bon bons to artisan chocolate bars, every creation is crafted to delight chocolate lovers.
Owner and Pastry Chef, Nicole Buckton, discovered a love for working with chocolate, and turned that passion into a full-time business. Since operating full-time in 2019, Those Chocolates has become known throughout Calgary for its beautifully painted bon bons, artisan chocolate bars, and handcrafted chocolate bark.
What makes Those Chocolates unique is Nicole's pastry background. Each bon bon is inspired by the flavours and experience of a plated dessert, creating chocolates that are as memorable as they are beautiful.
Today, Those Chocolates sells handcrafted chocolates online through its website, via specialty retail partners, and to wholesale customers across Calgary.
The Challenge: Delivery Was Becoming a Source of Stress
Like many growing businesses, Those Chocolates handled deliveries themselves before outsourcing to another local courier.
While that solution worked initially, reliability became an increasing concern.
"My biggest frustration was that I didn't know if customers were always getting their orders. It was stressful." - Nicole Buckton, Owner, Those Chocolates
Without real-time visibility, she often had to contact the courier for updates before passing that information along to customers. The extra communication took valuable time away from running her business.
For a premium product like handcrafted chocolate, customer experience doesn't end when the order leaves the kitchen, it ends when it's safely in the customer's hands.
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The Solution: Reliable Same-Day Delivery with Complete Visibility
Those Chocolates began using Deeleeo's Local Same-Day Delivery service in April 2025.
What stood out immediately was how simple the platform was to use and the confidence that came with real-time delivery updates.
Instead of wondering where an order was, Nicole and her customers could follow every step of the journey together.
"I like the live tracking updates because my customers are getting the same information Ido, so they know their order is on its way."
That visibility eliminated countless follow-up calls and gave customers a better delivery experience from start to finish.
The Results: LessStress, Better Customer Experience
Since partnering with Deeleeo, deliveries have become one of the easiest parts of Nicole's day.
The flexibility of multiple pickup times allows Those Chocolates to fulfil orders throughout the day without disrupting production, while dependable delivery has improved customer satisfaction.
"Since using Deeleeo, I have not had any complaints about how the packages arrive."
For a business built on quality and presentation, knowing every order arrives professionally handled is invaluable.
A Partnership That Supports Growth
Growing a small business means wearing many hats. Every minute spent chasing deliveries is time that can't be spent creating products, serving customers, or growing the business.
With Deeleeo handling local same-day deliveries, Those Chocolates can stay focused on what they do best - crafting exceptional and beautiful chocolates.
When asked what she'd tell another business considering Deeleeo, Nicole's answer was simple:
"Go for it, it will make your life easier!"
Looking for a Reliable Local Delivery Partner?
Whether you sell handcrafted products, retail goods, gifts, or food, reliable delivery is an extension of your customer experience.
At Deeleeo, we help businesses across Western Canada deliver with confidence through dependable same-day local delivery, live tracking, and customer notifications.
Spend less time worrying about deliveries and more time growing your business.
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