Frequently Asked Questions

We can deliver anything from a single package to a full pallet/skid over 66 lbs.Please contact our sales team via our contact page, email, or by booking a meeting to get a quotation.

Deeleeo can deliver packages of all sizes from envelopes to boxes and even pallets.We offer three package sizes: Small: smaller than 20 × 20 × 20 inches Medium: between 20 inches and 4 feet Large: between 4 feet and 10 feet or more

Deeleeo can deliver packages from a single card to a full pallet.Each size has two weight categories: Small: Light (<25 lbs) | Heavy (25–66 lbs) Medium: Light (<25 lbs) | Heavy (25–66 lbs) Large: Light (<66 lbs) | Heavy (66 lbs and up)

Our fees start at $9 and varies based on the distance and the size of the items being delivered. We aim to keep our prices competitive while ensuring quality service.For an accurate quote, please enter your delivery details on our website before placing your order, alternatively you can contact our sales team through our contact page or by booking a meeting online.

We offer contactless, leave-at-door delivery for our standard fee. For age-restricted items, business deliveries, or in-person customer deliveries, a direct handoff with a signature is required. If the recipient isn’t available, follow-up call attempts are made. These deliveries take extra steps and include a slightly higher fee.

We offer two payment options: 1. Credit Card: Add your card details directly in your Deeleeo portal. We accept all major credit cards, including Visa, Mastercard, and American Express. A 3% processing fee applies to online credit card payments, but there is no credit card fee when submitting a Deeleeo through the Mobile App. 2. Pre-Authorized Debit/EFT: You can set up a pre-authorized debit or EFT deposit before starting deliveries with us.

After your first completed delivery, you’ll receive an invoice within 5 to 7 business days. You’ll then have 24 to 48 hours to review the invoice and contact our billing team with any questions. After this review period, the delivery charge will be processed. Thereafter, payments are processed weekly, according to the terms in your Deeleeo Partnership Agreement.

Deeleeo charges a $1 service and administration fee per delivery. This fee is included in the prices listed on our pricing page but is shown separately in your order summary and invoice for transparency.

Deeleeo will provide a refund only if a package is lost or damaged due to our handling. Refund or credit requests must be submitted within 24 hours of the delivery.

Deeleeo does not handle returns for incorrect/unwanted items delivered. However, if there are issues with your delivery, please contact us immediately.Please reach out to the merchant for any incorrect items or returns

Deeleeo is not liable for items inside a package if the outer packaging is intact but the contents are damaged. This also applies to perishable, fragile, or breakable items sent without notifying Deeleeo.

Deeleeo is not liable for lost packages if an incorrect address or missing unit number is provided, or if the package is lost or stolen after delivery and proof-of-delivery images have been sent.Please contact the merchant directly to request a refund or replacement.

A delivery may be unsuccessful if incorrect delivery information is provided, the recipient is unavailable for an in-person delivery, or due to circumstances beyond Deeleeo’s control. When this occurs, both the merchant and the recipient will be notified by email. Deeleeo will follow up to arrange a re-attempt or discuss next steps based on the merchant’s needs.

Deeleeo is not liable for lost, damaged, or stolen packages once delivery is completed and proof-of-delivery images have been sent.Please contact the merchant directly to request a refund or replacement.

Deeleeo delivers to many locations across Alberta. You can enter your delivery details in your customer portal to see pricing on other locations instantly.For specific inquiries, please contact our sales team via our contact page, email, or by booking a meeting.

Deeleeo provides same day delivery services throughout Edmonton and Calgary, and its surrounding areas. Whether you are in the downtown core or the suburbs, we strive to reach you quickly.For specific delivery zones, please check our website or contact our customer service for more information.

Intercity delivery refers to any delivery completed by Deeleeo that travels between Calgary, Edmonton, and Red Deer, in either direction.

Yes, Deeleeo allows you to schedule deliveries in advance. Simply select your desired date and time during the checkout process.This feature is perfect for planning ahead, ensuring your items arrive exactly when you need them.

Yes, we provide pickup services for your ChitChats packages. Pricing depends on the location, number of packages, and pickup days.Please contact our sales team via our contact page, email, or by booking a meeting to get a quotation.

Yes, Deeleeo provides in-person delivery for age-restricted items such as alcohol, tobacco, and cannabis. The delivery agent will collect a signature and valid ID from the recipient at the time of handoff. You’ll receive an email notification with the delivery confirmation and photo.

Yes, Deeleeo offers express delivery for local shipments. Deliveries typically occur within 2+ hours, with pricing based on the package’s size, weight, and delivery distance.Please contact our sales team via our contact page, email, or by booking a meeting to get a quotation.

Yes, Deeleeo provides pallet (or skid) delivery for both local and intercity shipments. Pallets fall under our large/heavy category, and pricing is based on the final size and weight.Please contact our sales team via our contact page, email, or by booking a meeting to get a quotation.

Yes, Deeleeo provides temperature-controlled deliveries using our refrigerated van for both local and intercity store deliveries. For residential customers, intercity deliveries are transported in the refrigerated van, with the final mile to the recipient completed in a standard vehicle.

Next-day delivery is available for packages collected during our standard afternoon pickup window that require intercity delivery. Packages are stored overnight at our warehouse and delivered the following day by 8 PM.If your package requires temperature control, please contact our support team before scheduling delivery.

Deeleeo has partnered with ChitChats to provide two local drop-off locations in Edmonton. You can drop off your packages at Edmonton Unlimited or Classic Gardens during standard business hours.

Special timing delivery allows you to choose a specific delivery time within Deeleeo’s standard delivery windows.If you need a time not listed in the customer portal or outside our standard business hours, please contact our sales team via the contact page, email, or by booking a meeting to receive a quotation.

Yes, Deeleeo offers an easy Magento integration. The process takes roughly 1 week to complete.Please contact our sales team via our contact page, email, or by booking a meeting to get more details.

Yes, Deeleeo offers an easy Shipstation integration. The process takes roughly 1 week to complete.Please contact our sales team via our contact page, email, or by booking a meeting to get more details.

Yes, Deeleeo offers an easy Shopify integration. Simply search for “Deeleeo” in your Shopify store, download our Deeleeo Shopify App, and start making deliveries.Please contact our sales team via our contact page, email, or by booking a meeting to get more details.

Yes, Deeleeo offers an easy WooCommerce integration. The process takes roughly 1 week to complete.Please contact our sales team via our contact page, email, or by booking a meeting to get more details.

Deeleeo has partnered with Machool to provide local and national deliveries directly to your door. Visit Machool's website for more information and easy integration.

Deeleeo doesn’t currently offer delivery booking over the phone. Please use the customer portal on our web app or mobile app to schedule your delivery quickly and easily.

Deeleeo delivers every day of the year except Christmas Day and New Year’s Day.We offer local deliveries seven days a week, and intercity deliveries (Edmonton ↔ Calgary) six days a week from Sunday to Friday. Intercity services are not available on Saturdays.

Yes, we provide contactless, leave-at-door delivery. Our delivery agent will knock or ring the doorbell, take a proof-of-delivery photo, and you’ll receive a notification via email with the delivery confirmation and photo..

Yes, we provide in-person delivery for residential customers, all business deliveries, and age-restricted items. Our delivery agent will knock or ring the doorbell, take a proof-of-delivery photo, and obtain the recipient’s signature. You’ll receive an email notification with the delivery confirmation and photo.

Deeleeo Delivery Drivers don’t just sign up and start delivering. Every delivery agent goes through a full vetting and training process to ensure safety and quality.Our steps include: 1. Sign up through our portal and pay a small application fee. 2. We verify all documents (ID, licence, work permits, insurance, references, experience). 3. We request a police clearance and vehicle inspection. 4. The applicant completes an interview. 5. After acceptance, they receive full onboarding and training. 6. Only once all steps are completed can they deliver independently.

You can reach our customer service team via email, phone, or through our website's contact form. We are here to assist you with any questions or concerns you may have.Your satisfaction is our priority, and we aim to respond to inquiries as quickly as possible.

Once your order is placed, you will receive a tracking link via email or SMS. This link allows you to monitor the status of your delivery in real-time.We believe in transparency and keeping our customers informed throughout the delivery process.

Every package requires a Deeleeo label before it can be picked up. We’ll send your labels directly to the email you use to sign in to your account. Simply print them off and securely attach them to your packages with tape.

Using Deeleeo is simple. First, place your order through our website or app. Next, our team will pick up your items from the specified location. Finally, we deliver your items to your desired address on the same day.We prioritize efficiency and customer satisfaction, ensuring that your delivery is handled with care and speed.

If a package could not be delivered due to Deeleeo, a re-attempt will be made at no extra cost. A re-attempt fee may apply if the delivery fails due to incorrect address information, the recipient being unavailable for in-person delivery, incomplete delivery instructions, or if the chosen delivery window falls outside the recipient’s business hours. Full details can be found in Deeleeo's Terms of Use page.

Yes, every Deeleeo delivery includes $100 of insurance at no extra cost.If you need additional coverage, you can increase the insurance for a small added fee.

The $100 insurance included with your delivery fee covers your package during transit. It does not cover items that are lost, damaged, or stolen after the delivery is completed and proof-of-delivery photos have been sent.

While we strive for timely deliveries, unforeseen circumstances can occasionally cause delays. If your delivery is late, please contact our customer service team for assistance.We appreciate your understanding and will do our best to resolve any issues promptly.

Same day delivery is a service that allows customers to receive their orders on the same day they are placed. This service is particularly beneficial for urgent needs, such as gifts, groceries, or important documents.At Deeleeo, we ensure that your items are picked up and delivered within hours, providing a seamless experience for our customers in Alberta.

Deeleeo allows a wide range of items to be sent, including documents, gifts, groceries, and more. However, we do not accept hazardous materials or perishable goods that require special handling.If you have questions about specific items, feel free to reach out to our support team for clarification.