Frequently Asked Questions
General Questions
What is Deeleeo?
Deeleeo is a local on-demand delivery solution made to meet your needs.
Use Deeleeo for anything you need delivered! For example:
- Curbside pickup
- Your business’s delivery needs
- Kijiji/FB marketplace deals
- Returning items to a store
For specialty deliveries and business delivery requests please contact us!
*Please note that we do not deliver restaurant ready food.
How do I make a Deeleeo?
To make a Deeleeo you need to:
- Create an account! It takes about one minute to create your free Deeleeo account.
- Enter the pickup and drop off information
- Enter relevant details about the item
- Select the size of the item
- Decide when you want the item picked up and dropped off
- Select any special add-ons your item will need
How do I sign up?
You can sign up by downloading either the user or agent app and creating an account. If you would like to have a business account you can input your business name and then contact us to discuss custom business solutions and options. After that, all you need to do is make your first Deeleeo!
Is Deeleeo available in my city?
Deeleeo currently has delivery agents in the following cities:
- Edmonton
- Calgary
- Winnipeg
- Toronto
- Vancouver
We are actively expanding to new locations as we speak. Tell us where you would like to see Deeleeo next!
What are Deeleeo's prices for general users?
Pricing information can be found here. You can also get exact pricing by drafting a Deeleeo on the Deeleeo mobile app or website!
What are my delivery options?
Our current delivery options are:
- Same Day Delivery
- This option means it will be picked up and delivered on the same day. You can schedule this in advance if you are unable to fulfill the order immediately. Same Day delivery rates are only available for pickup times before 5pm.
- Scheduled Delivery
- This option is for a delivery that needs to be delivered within a certain time frame. This option requires a minimum two hour delivery window.
- Urgent Delivery
- This option allows you to create a delivery request that will be picked up and delivered within two hours. This is the only option for same day deliveries that are after 5pm. Future deliveries that are not able to be fulfilled immediately but need urgent dropoff after pickup can also use this option.
Can I get food delivered?
Deeleeo does not deliver restaurant-ready food, but food items that do not require hot or cold storage (such as donuts, chocolates, etc.) can be delivered using Deeleeo.
Can I send more than one item?
Yes! Please identify in the notes how many items there are and if possible provide a photo. Please note that items going to different drop off locations require separate Deeleeos.
Is there a maximum delivery distance for Deeleeos?
Our standard delivery distance is within 50km from your pickup location. For deliveries outside of this distance please contact us.
Why does my order still say “pending” in the Deeleeo app?
Deeleeo orders will say “pending” in the app until they are accepted by a delivery agent.
Can I edit my Deeleeo?
Yes, of course! You can edit your Deeleeo by using the edit button or from the menu in the top right corner. This can be done at any point before the Deeleeo has been accepted. Any changes made after the delivery has been accepted by a Deeleeo agent require you to cancel and repost the Deeleeo with the updated information.
Can I order something from a store for in-store pick up and have it delivered with Deeleeo?
Yes you can! If you are unable to pay the store directly and would like a Deeleeo Agent to purchase the item for you, you would need to communicate this directly with the agent by putting it in the notes of the Deeleeo and messaging them directly after it has been accepted. You can sweeten the deal by the amount that needs to be paid or you can tip your driver this amount afterwards.
I’m ordering something from a store for in-store or curbside pickup. Who do I put as the pickup person?
You should enter “Deeleeo Agent” as the pickup person and, if possible, let the store know you are sending a delivery agent to pick up your item.
Business Questions
Can I integrate Deeleeo into my online store?
Yes! At the moment we have a Shopify plugin available, and API documentation to allow a customizable integration experience for other online stores! Contact us for more details.
Do you have eCommerce plug-ins/apps?
We’ve got plugins! We currently have a plugin for Shopify and are developing one for Magento. We also have API documentation to allow a customizable integration experience for other online stores! [Contact us](https://deeleeo.com/contact-us) for more details.
I want to set up regularly scheduled deliveries. Is this an option?
Yes, we can provide regularly scheduled delivery options. . If you are looking to set regularly scheduled delivery days for your business please contact us to be put in touch with a member of our Partner Development Team in your area.
How can I use Deeleeo if I don’t have an online presence?
No online store presence? No problem!
Simply display Deeleeo stickers in your store and on your social media to inform your customers that Deeleeo is powering your delivery. Either you or your customer can use our web or mobile app to request deliveries. Contact us for Deeleeo branded content to show off your new delivery option.
How do bundle deliveries work?
Yes! Please identify in the notes how many items there are and if possible provide a photo. Please note that items going to different drop off locations require separate Deeleeos.
Delivery Agent Questions
How does being a Delivery Agent for Deeleeo work?
Deeleeo is a platform that allows you to work when you want, where you want, and how long you want. You can go on and off duty as you wish. No need to schedule shifts or days, you can just accept Deeleeos as they appear!
You will receive New Deeleeo notifications on your phone when new Deeleeos become available (Be sure to toggle the New Deeleeo notification ‘on’ in the notification settings of the Deeleeo Agent app).
Once you ‘accept’ a Deeleeo or multiple Deeleeos, follow the route to the pickup and drop off locations.
You are responsible for successfully completing each Deeleeo you accept. If you need to cancel a Deeleeo after accepting it, there may be cancellation fees.
At the pickup location you are required to verify the package(s) and upload an on site photo of the package(s) in the app.
While enroute to the drop off location you are responsible for anything that might happen to the package(s).
At the drop off location you must again take a photo of the package(s) and upload it in the app. The drop off photo must be zoomed-out enough to see the relative location of the package, and ideally have the location address somewhere in the photo (do not take drop off photos of the item in your vehicle).
Legal note: All Deeleeo Delivery Agents are agents in name only, and cannot legally act as agents on behalf of Deeleeo. All Deeleeo Delivery Agents are Independent Contractors.
How do I sign up to be a Deeleeo Agent?
To sign up as an agent you need to download the Deeleeo Agent app from the Google Play Store or Apple App Store. Then you will need to follow the steps in the app which will require you to submit the required documentation and complete a background check through Screening Canada.
Do I need a phone to become a Deeleeo Agent?
A smartphone is required to download the Deeleeo app, which allows agents to use Deeleeo’s GPS optimization to find the most efficient route to all locations. Most smartphones will support the Deeleeo app. Please note that your smartphone must have a working camera to be able to take confirmation photos.
How much money will I make?
There’s no limit to how much money Deeleeo Delivery Agents can earn per hour. Depending on which Deeleeos you accept, Deeleeo Delivery Agents earnings depends the distance you travel and time spent from pickup to drop off. We do our best to give our delivery agents a much money as the business model allows.
How and when do I get paid?
We pay agents using direct deposit biweekly. Be sure your bank information is correct in your account on your app.
What if my phone dies while I’m delivering a Deeleeo?
Delivery agents are responsible for ensuring that all tools and tech required of them are in working order while on duty. This means that phones must have sufficient charge to complete all Deeleeos which are accepted by the agent.
If your phone dies while delivering a Deeleeo, charge your phone immediately. Once your phone has power, you should be able to reopen the app and continue the Deeleeo. If your phone dies and it causes a Deeleeo to be delivered late, the customer has the option to file for a refund on the delivery fee, which you would be financially liable for.
How long does registration take?
It takes between 10 and 15 minutes to enter all required information and send in your criminal record check application.
Do I have to use my own vehicle?
Yes, all Deeleeo agents use their own vehicles to deliver.
How do I know when a Deeleeo is available?
A ‘new Deeleeo notification’ is sent each time a Deeleeo is posted to the marketplace. Be sure to grab them quickly, they get taken fast!
How do I get an alcohol certification?
All Deeleeo agents who want to make deliveries which contain Alcohol must have completed the certification mandated by their province.
Each province has different certification requirements:
Alberta: ProServe
Ontario: Smart Serve
Manitoba: Smart Choices
Valid (not expired) Serving it Safe certification may still be used if applicable